gentleness

"Nothing has more power than gentleness. As someone has said, ‘A soft word will break bones.’ And what is harder than bone? Well then, even if someone is as hard and inflexible as that, he will be conquered if you treat him gently. There is another saying, ‘A soft answer turns away wrath.’ It is obvious therefore that whether your enemy continues to rage or whether he is reconciled depends much more on you than on him. For it rests with us, not with those who are angry, either to destroy their anger or to inflame it." St. John Chrysostom